If you're experiencing difficulty with the charger's serial number not being recognized, please consider the following:
- Check for Capitalization and Confusion with Characters: Ensure that you're entering the serial number with correct capitalization. Additionally, be mindful of potential confusion between similar-looking characters such as 'I' and 'L', or 'O' and '0'.
- QR Code Scanning: If possible, scanning the QR code on the charger is the most reliable way to ensure the serial number is entered correctly. This helps eliminate manual entry errors.
- Manual Entry and QR Code Scanning: If you've tried both manual entry and scanning the QR code, and the serial number is still not recognized, please reach out to our support team for assistance.
Additional Information:
- Supported Charger Models: Please make sure to select the correct charger model during registration, as we support the following models: EVA-07S-SE, EVA-07S-SE Silver, and EVA-07S.
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